Smart Energy Water (SEW), a leading software technology provider in the energy and utility space, has entered a new alliance with Deloitte on March 9. The collaboration aims to enable exceptional customer service and digital experience for global energy, water, and gas providers.

Headquartered in California, SEW serves over 340 energy and water service providers worldwide. The joint offerings will leverage AI, machine learning, and IoT technologies to build industry-leading Digital Customer Experience (CX) and Mobile Workforce Experience platforms to address the industry’s current and future needs. Together, this alliance will help achieve better business outcomes and improve operational efficiency for small and large utilities.

“We believe this global strategic alliance with Deloitte will significantly transform the industry and hold our commitment to serving our clients globally. Implementation of our joint digital CX and WX platforms will empower millions of customers with digital self-service capabilities to manage their energy and water use with interactive customer web and native mobile apps,” Deepak Garg, founder and CEO of SEW, said.

The alliance is driven by the large and growing market opportunity for digital self-service. Some initial areas of joint solution focus include customer experience, workforce engagement, advanced analytics, data science, machine learning and artificial intelligence to drive digital transformation in utilities and pave the way for continuous innovation.

Deloitte brings years of experience working with electricity, gas, and water service providers, advising, and designing an integrated approach for clients that provides a wide range of services in their implementation journey.