Are You Dealing With a Software Problem or a Process Problem?

When transitioning to a new technology such as software, there will be some speed bumps. Here are three questions to determine what the problem is and where it’s coming from.

Vince Dawkins, Enertia Software
Are You Dealing With a Software Problem or a Process Problem?

Make no mistake, software can sometimes be the culprit. For example, problems can pop up due to poor communication between a tech vendor and a company. (Source: Shutterstock.com)

Today, the energy industry is standing at the forefront of innovation. Not only are organizations investing more resources into new and exciting forms of energy, but many companies are also revamping their legacy business operations to take advantage of more efficient technological solutions. These technologies can automate much of what once had to be done manually in the energy sector, helping modern companies get work done more efficiently and effectively.

However, when transitioning to a new technology such as software, there will be some speed bumps along the way—especially after implementation. As a result, decision makers often find themselves in situations where they are reevaluating efficiencies, especially when roadblocks occur.

Make no mistake, software can sometimes be the culprit. For example, problems can pop up due to poor communication between a tech vendor and a company. The vendor might have been under the impression that the company wanted to address one set of issues with its software when, in reality, the company’s goal was to address a different set altogether. Communication is key, and having a software vendor with in-depth knowledge and long-standing industry expertise helps alleviate miscommunications, especially when process problems are easily avoided with experience from prior customer case scenarios that come with longevity.

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